Employment Type

Full-Time

Work Schedule

40 hours per week
Flexible scheduling within core business hours
Evening, weekend, or holiday shifts may be required based on employer needs

Location

Remote (United States)

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this position.

Role Summary

Hirnetic connects exceptional talent with organizations seeking customer-focused professionals who deliver outstanding support and build lasting customer relationships. We are seeking a dedicated and empathetic Customer Service Representative to provide exceptional assistance through phone, email, live chat, and other digital communication channels while ensuring a positive customer experience and high levels of customer satisfaction.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, live chat, and messaging platforms.
Provide accurate information about products, services, policies, and account details.
Resolve customer complaints professionally and efficiently.
Escalate complex customer issues to the appropriate internal teams.
Maintain accurate customer records within CRM systems.
Follow established company policies and customer service procedures.
Identify customer needs and recommend appropriate solutions.
Process orders, returns, refunds, exchanges, and account updates when applicable.
Meet or exceed customer satisfaction and performance metrics.
Collaborate with cross-functional teams to resolve customer concerns.
Stay current on company products, services, and policy updates.
Handle confidential customer information securely and professionally.
Participate in training, coaching, and quality assurance initiatives.
Recommend process improvements that enhance customer satisfaction.
Perform additional customer support responsibilities as assigned.

Required Qualifications

High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
1–3 years of customer service, call center, or customer support experience preferred.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and manage multiple customer interactions simultaneously.
Comfortable using web-based applications and customer support software.
Strong organizational and time-management skills.
Reliable high-speed internet connection and a dedicated home office.
Ability to work independently while collaborating with remote teams.
Commitment to delivering exceptional customer experiences.

Preferred Qualifications

Experience supporting customers in a remote work environment.
Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot.
Experience providing support through live chat and email.
Strong active listening and empathy skills.
Ability to remain calm under pressure.
Excellent attention to detail.
Adaptability in fast-paced environments.
Strong teamwork and collaboration skills.
Basic technical troubleshooting knowledge.
Positive attitude and professional demeanor.

Required Tools & Technologies

Experience with one or more of the following is preferred:

Customer Support Platforms

Zendesk
Freshdesk
Salesforce Service Cloud
HubSpot CRM
Intercom
Five9
Talkdesk

Productivity & Collaboration

Google Workspace
Microsoft 365
Slack
Microsoft Teams
Zoom
Notion
Jira

Work Environment

This is a fully remote position available to candidates residing within the United States. Customer Service Representatives collaborate with customers and internal teams through phone, email, live chat, and virtual communication platforms. Candidates should maintain a professional home office, reliable high-speed internet connection, and the ability to deliver exceptional customer service while meeting productivity and quality expectations in a remote-first environment.

Pay Range & Compensation

Compensation varies by employer, experience, project scope, and location. Salary details will be provided during the hiring process.

Typical Salary Range: $42,000 – $65,000 USD annually (approximately $20 – $31 USD per hour).

Additional compensation may include performance bonuses, overtime opportunities, customer satisfaction incentives, and annual salary reviews.

Benefits & Perks

Benefits vary by employer and assignment. Eligible candidates may receive competitive compensation, health benefits, retirement plans, paid time off, flexible schedules, professional development opportunities, paid training, home office support, and performance incentives.

Equal Opportunity Employer

Hirnetic is committed to fostering a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Ready to deliver exceptional customer experiences from anywhere? Apply today and join Hirnetic’s growing network of Customer Service Representatives supporting leading employers across the United States.

Hiring Process

Submit Application

Initial Application Review

Customer Service Assessment

Virtual Interview

Client Matching (if applicable)

Employment Offer

Hirnetic